Accounting
Software
Sync

PRIVACY POLICY

Policy version: 10/03/2023

 ACCOUNTING SOFTWARE SYNC which runs under CLOVER point of sale (Clove POS) (the app) is ACCOUNTING SOFTWARE SYNC trading as BIANCOGROUP LIMITED(‘we’, ‘our’ or ‘us’).

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your information).

It also explains your rights in relation to your information and how to contact us or the relevant regulator in the event you have a complaint. Our collection, storage, use and sharing of your information is regulated by law, including under the General Data Protection Regulation.

We are the controller of your information obtained via the app, meaning we are the organisation legally responsible for deciding how and for what purposes it is used. Clover under which we run the app, may have additional information on how they deal with data. Please refer to their privacy policy for more information.

If you are aged under 13 you must not use the app as it is not designed for you. We do not intend to collect the information of anyone under 13. If you are aware that any information of anyone under 13 has been shared with the app, please let us know so that we can delete that data.

If you are aged over 13 you may use the app. This version of our privacy policy is primarily written for adults, including parents and guardians of child users. If you are a child aged over 13, you are welcome to read this policy if you find it useful.

This privacy policy is divided into the following sections:

  • What this policy applies to
  • Information we collect about you
  • Location services/data
  • How your information is collected
  • How and why we use your information
  • Marketing
  • Who we share your information with
  • How long your information will be kept
  • Transferring your information out of the UK
  • Your rights
  • Keeping your information secure
  • How to complain
  • Changes to this privacy policy
  • How to contact us

If you are aged under 18, we recommend that you speak to an adult that you trust if you have any difficulties reaching an informed decision regarding the activation of any use of your information or our treatment of your information.

What this policy applies to

This privacy policy relates to your use of the app only.

The app links to Clover point of Sale (https://www.eu.clover.com/) to or may link to other apps too. These other apps, websites or services may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other apps, websites or services, please consult their privacy policies as appropriate.

Information we collect about you

The information we collect about you depends on the particular activities carried out through the app. We may collect and use the following information about you:

Category of data

In more detail

 

Identity and account data you input into the app

—your name, address and contact information, including email address and telephone number and company details

—information to check and verify your identity, eg date of birth

—your gender, if you choose to give this to us

—your account details, such as username and password

—your replies to security questions

 

Data collected when you use specific functions in the app

—data you store online with us using the app including  (while such data may not always be protected by the UK GDPR we will assume it is and treat it in accordance with this policy)

 

Data collected when you permit the collection of location data

—details of your location with a high degree of precision, see the section ‘Location services/data’ below

 

Other data the app collects automatically when you use it

—your activities on, and use of, the app which reveal your preferences, interests or manner of use of the app and the times of use

address, device type, IMEA numbers, MAC address of networks, other unique device identification, device operating system, browser type, mobile network information, app version number, storage usage, data usage, time zone settings etc

You must provide that information to use the app and its services unless we tell you that you have a choice.

Sometimes you can choose if you want to give us your information and let us use it. Where that is the case we will tell you and give you the choice before you give the information to us. We will also tell you whether declining to share the information will have any effect on your use of the app or our services.

We collect and use your information for the purposes described in the section ‘How and why we use your information’ below.

Location services/data

The app may request your consent to use location services to precisely identify your location each session (ie each time the app is opened or has been placed in the background. We may require access to that data in order to identify real world locations near you to enable the ‘find a landmark’ feature on the app.

If you do not provide your consent, you may use the app but that will mean the ‘find a landmark’ feature on the app will not be available.

We will not process your location data other than [as strictly required to enable the ‘find a landmark’ feature on the app.

The location services in the app will not operate unless location services/data are generally enabled on your device. You may disable such functionality at any time by by following device settings. When you allow your device to use location services/data, data will also be collected by the organisations providing the device operating system in accordance with their relevant third party privacy policies.

How your information is collected

We collect information from you directly when you use the app directly, when you use through Clover point of sale, or indirectly, such as your activity while using the app.

How and why we use your information

Under data protection law, we can only use your information if we have a proper reason, eg:

  • where you have given consent
  • to comply with our legal and regulatory obligations
  • for the performance of a contract with you or to take steps at your request before entering into a contract, or
  • for our legitimate interests or those of a third party

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see ‘How to contact us’ below).

The table below explains what we use your information for and why.

What we use your information for

Our reasons

 

Create and manage your account with us directly or via Clover Point of Sale

For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you

 

Providing services and/or the functionalities of the app to you directly or  via Clover Point of Sale.

Depending on the circumstances:

—to perform our contract with you or to take steps at your request before entering into a contract

—for our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you[

In relation to the  ‘find a landmark’ function on the app we will use data relating to your location only based on your consent as described in ‘Location services/data’ (above)

 

Conducting checks to identify you and verify your identity or otherwise to help prevent and detect fraud against you or us

To comply with our legal and regulatory obligations

 

To enforce legal rights or defend or undertake legal proceedings

Depending on the circumstances:

—to comply with our legal and regulatory obligations

—in other cases, for our legitimate interests, ie to protect our business, interests and rights

 

Communications with you not related to marketing, including about changes to our terms or policies or changes to the app or service or other important notices

Depending on the circumstances:

—to comply with our legal and regulatory obligations

—in other cases, for our legitimate interests, ie to provide the best service to you

 

Protect the security of systems and data used to provide the app and its services

To comply with our legal and regulatory obligations

We may also use your information to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, ie to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us

 

Operational reasons, such as improving efficiency, training and quality control or to provide support to you

For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you.

 

Statistical analysis to help us understand our customer base

For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you.

 

Updating and enhancing customer records

Depending on the circumstances:

—to perform our contract with you or to take steps at your request before entering into a contract

—to comply with our legal and regulatory obligations

—where neither of the above apply, for our legitimate interests, eg making sure that we can keep in touch with our customers about existing orders and new products

 

Disclosures and other activities necessary to comply with legal and regulatory obligations, eg to record and demonstrate evidence of your consent to our use of your information where relevant.

To comply with our legal and regulatory obligations

 

Marketing our services to existing and former customers

For our legitimate interests, ie to promote our business to existing and former customers

See ‘Marketing’ below for further information.

 

The audit of

For our legitimate interests, ie to maintain our accreditations so we can demonstrate we operate at the highest standards

To share your information with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency

In such cases, information will be anonymised where possible and only shared where necessary

Depending on the circumstances:

—to comply with our legal and regulatory obligations

—in other cases, for our legitimate interests, ie to protect, realise or grow the value in our business and assets

How and why we use your information—in more detail

Purpose

Processing operation

Lawful basis relied on under the GDPR

Relevant categories of your information

 

Communications with you not related to marketing, including about changes to our terms or policies or changes to the products or other important notices

Addressing and sending communications to you as required by data protection laws, ie: the GDPR or Data Protection Act 2018

Processing is necessary for compliance with a legal obligation to which we are subject (Article 6(1)(b))

—your name, address and contact information, including email address and telephone number and company details

—your account details (username)

 

Addressing and sending communications to you as required by law

Processing is necessary for compliance with a legal obligation to which we are subject (Article 6(1)(b))

 

Addressing and sending communications to you about changes to our terms or policies or changes to the products or other important notices

Our legitimate interests (Article 6(1)(f)), which is to be as efficient as we can so we can deliver the best service to you

—your name, address and contact information, including email address and telephone number and company details

—your account details (username)

How and why we use your information—sharing

See ‘Who we share your information with’ for further information on the steps we will take to protect your information where we need to share it with others.

Marketing

We may use your information to send you updates (by email, text message, telephone or post) about our services, including exclusive offers, promotions or new services.

We have a legitimate interest in using your information for marketing purposes (see above ‘How and why we use your information’). This means we do not need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.

You have the right to opt out of receiving marketing communications at any time by:

  • using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts,
  • updating your marketing preferences.

We will always treat your information with the utmost respect and never sell OR share it with other organisations outside the Clover group for marketing purposes.

For more information on your right to object at any time to your information being used for marketing purposes, see ‘Your rights’ below.

Who we share your information with

We routinely share your information with:

  • service providers we use to help us run our business or provide the services or functionalities in the app, such as Clover to the extent possible list and provide details of the specific third parties (eg Amazon Web Services (AWS)) and the function they perform, and in other cases set out categories eg ‘in particular marketing agencies or hosts of the systems that deliver the app’s functionalities and services and analytics providers’

We only allow the companies referred to above to handle your information if we are satisfied they take appropriate measures to protect your information. We also impose contractual obligations on service providers to ensure they can only use your information to provide services to us and to you.

We or the third parties mentioned above occasionally also need to share your information with:

  • our or their external auditors, eg in relation to—the recipient of the information will be bound by confidentiality obligations
  • our or their professional advisors (such as lawyers and other advisors)—the recipient of the information will be bound by confidentiality obligations
  • law enforcement agencies, courts or tribunals and regulatory bodies to comply with legal and regulatory obligations
  • other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible. The recipient of any of your information will be bound by confidentiality obligations

Who we share your information with—in more detail

More details about who we share your information with and why are set out below If any delete if not applicable

Recipient

Processing operation (use) by recipient

Relevant categories of your information transferred to recipient

 

Amazon Web Services

Web hosting service.

Storing the merchant id for clover and xero.

Xero

Creating new invoice based on the tax rates and total sales amount provided by clover.

Order details such as customer name, customer details, product data, quantity, amount, discounts and tax rates.

Who we share your information with—further information

If you would like more information about who we share your information with and why, please contact us (see ‘How to contact us’ below).

How long your information will be kept

Different retention periods apply for different types of your information. But we will not keep your information more than is allowed by law subject to the type of information is applicable to.

Transferring your information out of the UK

Countries outside the UK have differing data protection laws, some of which may provide lower levels of protection of privacy.

It is sometimes necessary for us to transfer your information to countries outside the UK. In those cases, we will comply with applicable UK laws designed to ensure the privacy of your information.

Under data protection laws, we can only transfer your information to a country outside the UK where:

  • the UK government has decided the particular country ensures an adequate level of protection of your information (known as an ‘adequacy regulation’) further to Article 45 of the UK GDPR
  • there are appropriate safeguards in place, together with enforceable rights and effective legal remedies for you, or
  • a specific exception applies under relevant data protection law

We transfer your information outside the UK to the following countries based on adequacy regulations:

We transfer your information outside the UK to the following countries based on [insert, eg legally-approved standard data protection clauses recognised or issued further to Article 46(2) of the UK GDPR:

In the event we cannot or choose not to continue to rely on either of those mechanisms at any time, we will not transfer your information outside the UK unless we can do so on the basis of an alternative mechanism or exception provided by UK data protection law.

Any changes to the destinations to which we send your information or in the transfer mechanisms we use to transfer your information internationally will be notified to you in accordance with the section on ‘Change to this privacy policy’ below.

 

Your rights

You generally have the following rights, which you can usually exercise free of charge:

Access to a copy of your information

The right to be provided with a copy of your information

 

Correction (also known as rectification)

The right to require us to correct any mistakes in your information

 

Erasure (also known as the right to be forgotten)

The right to require us to delete your information—in certain situations

 

Restriction of use

The right to require us to restrict use of your information in certain circumstances, eg if you contest the accuracy of the data

 

Data portability

The right to receive your information that you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations

 

To object to use

The right to object:

—at any time to your information being used for direct marketing (including profiling)

—in certain other situations to our continued use of your information, eg where we use your information for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims

 

Not to be subject to decisions without human involvement

The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you

We do not make any such decisions based on data collected by the app

The right to withdraw consents

If you have provided us with a consent to use your information, you have a right to withdraw that consent easily at any time

You may withdraw consents. Withdrawing a consent will not affect the lawfulness of our use of your information in reliance on that consent before it was withdrawn

For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us (see ‘How to contact us’ below). You may also find it helpful to refer to the guidance from the UK’s Information Commissioner on your rights under the UK GDPR.

If you would like to exercise any of those rights, please email, call or write to us—see below: ‘How to contact us’. When contacting us please:

  • provide enough information to identify yourself (eg your full name, address and customer or matter reference number)]and any additional identity information we may reasonably request from you, and
  • let us know which right(s) you want to exercise and the information to which your request relates

Keeping your information secure

We have appropriate security measures to prevent your information from being accidentally lost, or used or accessed unlawfully. We limit access to your information to those who have a genuine business need to access it. We continually test our systems and are ISO 27001 certified, which means we follow top industry standards for information security.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed guidance from Get Safe Online on how to protect your information and other information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

How to complain

Please contact us if you have any queries or concerns about our use of your information (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.

You also have the right to lodge a complaint with the Information Commissioner.

The Information Commissioner can be contacted using the details at https://ico.org.uk/make-a-complaint or telephone: 0303 123 1113.

Changes to this privacy policy

We may change this privacy policy from time to time. When we make significant changes we will take steps to inform you, for example via the app or by other means, such as email.

How to contact us

You can contact us and/or our Data Protection Officer by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.

Our contact details are shown below:

Our contact details

Gregs Buildings, 1 Booth Street, Manchester, United Kingdom, M2 4AD

Info@biancogroup.co.uk

Privacy Policy & Terms of Conditions for 3rd party can be found:

CLOVER:

https://www.eu.clover.com/terms

https://www.eu.clover.com/privacy-policy

XERO:

https://www.xero.com/uk/legal/terms/

https://www.xero.com/uk/legal/privacy/

AWS:

https://aws.amazon.com/legal/

https://aws.amazon.com/privacy/

BIANCOGROUP – PRIVACY AND GDPR POLICIES

This privacy policy sets out how Biancogroup Ltd uses and protects any information that you give
Biancogroup Ltd when you use this website.
Biancogroup Ltd is committed to ensuring that your privacy is protected. Should we ask you to
provide certain information by which you can be identified when using this website, then you can be
assured that it will only be used in accordance with this privacy statement.
Biancogroup Ltd may change this policy by updating this page. You should check this page from time
to time to ensure that you are happy with any changes.

WHO ARE WE
We are Biancogroup Ltd, owners of www.biancogroup.co.uk.
Our registered address is: 6 St Andrew’s Square, Manchester M1 2NS
Our office phone number is +44 161 660 291 | Our email address is gb@biancogroup.co.uk | Our
website is www.biancogroup.co.uk

HOW DO WE COLLECT PERSONAL DATA FROM YOU?
We receive information about you from your use our website, by completing online forms, if you
contact us by phone, email or otherwise in respect of any of our products and services or during the
purchasing of any such product. Additionally, we also collect information from you when you enter a
competition or promotion or undertake a survey. Your personal data may be collected automatically
when you use our website, including but not limited to, your IP address, device-specific information,
server logs, device event information, location information and unique application numbers.

WHAT TYPE OF DATA DO WE COLLECT FROM YOU?
Personal data we may collect from you includes your name, address, email address, phone numbers
and IP addresses. We may also keep details of your visits to our site including, but not limited to
traffic data, location data, weblogs and other communication data. We also retain records of your
queries and correspondence, in the event you contact us.

Data Processors

We use the following Other Sites in the performance of Services:

Clover Network
https://www.clover.com/privacy-policy

Intuit, Inc.
https://security.intuit.com/index.php/privacy

Xero Limited
https://www.xero.com/us/about/terms/privacy/
https://www.xero.com/uk/about/terms/microsoft-terms/privacy/

Sage Group
https://www.sage.com/en-gb/legal/privacy-and-cookies/

Free Agent

You hereby consent to the exchange of Information with the above parties, including the transmission of financial transactions data from the above, as needed to provide the Services.

HOW WE USE YOUR DATA
The following are ways in which we use information about you:
• To provide you with products and services.
• To comply with the contractual obligations we have with you.
• To help us identify you and any accounts you hold with us.
• To enable us to review, develop and improve the website and services.
• To provide customer care, including responding to your requests if you contact us with a
query.
• To administer accounts, process payments and keep track of billing and payments.
• To notify you about changes to our website and services.
• To provide you with information about products or services that you request from us or
which we feel may interest you, where you have consented to be contacted for such
purposes.
• To inform you of service and price changes.

RETENTION PERIODS
Customers
We will keep your personal data for the duration of the period you are a customer of Biancogroup
Ltd. We shall keep your information only for as long as necessary, in accordance with applicable
laws. On the closure of your account, we may keep your data for up to 7 years after you have
cancelled your services with us. We may not be able to delete your data before this time due to our
legal and/or accountancy obligations.

Potential Customers
We will keep any personal data, passed to us by third parties, about businesses interested in the
products.

General Data Protection Regulation (GDPR)
You have the right to have any personal information removed under the GDPR ‘Right to be
Forgotten‘ rules. If you wish to make an application, please contact us.

DATA BREACHES
In the event of a data breach, we will contact you within 72 hours.

COOKIES
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you
agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a
particular site. Cookies allow web applications to respond to you as an individual.
The web application can tailor its operations to your needs, likes and dislikes by gathering and
remembering information about your preferences. This may include remembering items added to
your shopping basket within e-commerce websites. Overall, cookies help us provide you with a
better website by enabling us to monitor which pages you find useful and which you do not. A
cookie in no way gives us access to your computer or any information about you, other than the
data you choose to share with us. You can choose to accept or decline cookies. Most web browsers
automatically accept cookies, but you can usually modify your browser setting to decline cookies if
you prefer. This may prevent the website from working as intended. How to disable cookies
(Wikihow).

GOOGLE ANALYTICS
This site may use traffic log cookies to identify which pages are being used. This helps us analyse
data about webpage traffic and improve our website in order to tailor it to customer needs. We only
use this information for statistical analysis purposes and no Personally Identifiable Information (PII)
is sent to Google.

SOCIAL MEDIA
If you click on any of the social media icons on this website, cookies record these actions. Data is
sent to third party websites and may be used by them to build up a profile of the web behaviour of
both yourself and this website. You should check the privacy policies of these individual sites.

LINKS
Our website may contain links to other websites. If you use these to navigate to a third party
website, you should note that we do not have any control over that website or how they use your
data. We therefore cannot be responsible for the protection and privacy of any information which
you provide whilst visiting such sites and such sites are not governed by this privacy statement. You
should exercise caution and look at the privacy statement applicable to the website in question.

THE INFORMATION WE COLLECT
Other than the instances listed above, we only collect Personally Identifiable Information if it is
freely given by yourselves. This may be as a result of filling in a contact form or becoming a customer
of or supplier to Biancogroup Ltd.
You can request to see any Personally Identifiable Information we hold on you by calling or emailing
us.

WHAT WE DO WITH THE INFORMATION
We require this information to understand your needs and provide you with a better service, and in
particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other
information which we think you may find interesting using the email address which you have
provided.
From time to time, we may also use your information to contact you for market research purposes.
We may contact you by email, phone, fax or mail. We may use the information to customise the
website according to your interests.

SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised
access or disclosure, we have put in place suitable physical, electronic and managerial procedures
including an SSL Certificate to safeguard and secure the information we collect online.

CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
• If you have previously agreed to us using your personal information for direct marketing
purposes, you may change your mind at any time by writing to or emailing us.
• We will not sell, distribute or lease your personal information to third parties unless we have
your permission or are required by law to do so. We may use your personal information to
send you promotional information about third parties which we think you may find
interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection
Act 1998. A small fee may be payable to cover administrative costs. If you would like a copy of the
information held on you please write to:
Biancogroup Ltd
6 St Andrew’s Square
Manchester
M1 2NS
If you believe that any information we are holding on you is incorrect or incomplete, please write to
or email us as at the below email address. We will correct any information found to be incorrect as
soon as possible.
Email: info@biancogroup.co.uk
Phone: +44 161 660 291